Return Policy

Returns, refunds & claims.

Clear and fair policies for stretch film orders, defective goods, and shipment discrepancies.

Effective Date: August 13, 2026

This Return Policy applies to all orders placed with Shandong Fangsi Import and Export Co., Ltd. (“Fangsi”, “we”, “us”). By placing an order, you agree to the terms below. Because most of our products are custom-manufactured to your specifications, please review this policy carefully before ordering.

1. Order Confirmation & Production

All orders are confirmed in writing (PI / Proforma Invoice) before production begins. Once a PI is signed and the deposit is received, the order enters production. Cancellations after this point may be subject to a cancellation fee to cover materials and labor already incurred.

2. Quality Inspection Before Shipment

Every batch of stretch film is inspected before leaving our factory. We perform:

  • Visual inspection for defects, gel particles, and contamination
  • Width, thickness, and length verification
  • Cling, puncture resistance, and tensile strength spot checks
  • Roll core integrity and packaging verification

Pre-shipment photos and QC reports are available on request.

3. Defective or Damaged Goods

If you receive goods that are visibly damaged, defective, or not in conformance with the agreed specifications, please contact us within 7 days of receipt with:

  • Order number and PI reference
  • Photos or short video clearly showing the issue
  • Batch number printed on the roll label
  • Quantity affected (number of rolls)

Once verified, we will offer one of the following remedies at our discretion: replacement shipment, credit toward a future order, or a partial refund.

4. Quantity Discrepancies

Standard industry tolerance is ± 5% on roll counts. Discrepancies within this range are not considered short-shipments. If the shortage exceeds 5%, please notify us within 7 days of receipt with photo evidence of the actual quantity received; we will credit or refund the difference.

5. Non-Returnable Items

For hygiene and manufacturing reasons, the following cannot be returned or refunded unless defective:

  • Custom-manufactured rolls made to customer-specified widths, lengths, or colors
  • Orders with custom branding, printed cores, or private-label packaging
  • Used or partially-used rolls
  • Goods damaged due to improper storage, misuse, or handling after delivery

6. Return Shipping

For approved returns, return shipping is arranged on a case-by-case basis. In most cases, the buyer is responsible for return freight and any applicable import duties. We will provide written instructions before any return is dispatched.

7. Refund Processing

Approved refunds are processed within 10 business days via the original payment method (T/T wire, PayPal, or other agreed channel). Bank fees and currency conversion differences are the responsibility of the buyer.

8. Force Majeure

We are not liable for delays, defects, or failures caused by events beyond our reasonable control, including but not limited to natural disasters, port congestion, customs holds, pandemics, or government actions.

9. Contact for Returns

To start a return or report an issue, please contact us:

We aim to resolve every claim fairly and quickly. Most issues are settled within 5 business days of receiving complete documentation.